We delivery to the Republic of Irleand and Northern Ireland and the delivery fee is a flat rate of €7.50.
FREE DELIVERY on all order over €100.
Returning an Item
Cooling Off Period
The “cooling off” period is a period you have as an online consumer in which to make up your mind if you want to return the goods or not. By law, this “cooling off” period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended until the next working day.
To exercise your right of withdrawal, you must unequivocally advise us of your decision to withdraw from the purchase and confirm this decision by email.
To help us locate your details and order on our system please provide us with as many details as possible including an order number or account number and telephone number and the date of the purchase.
When returning the goods, please include a note detailing the goods that you are returning by post or courier so we can identify where the goods have come from. It is not ok to just send the goods back as we must be able to identify the sender.
All goods must be packaged correctly and securely preventing the product and retail packaging from damage during transit. Please do not put packaging tape on retail packaging as this will make the product unsaleable. We generally advise covering the product and retail packaging with a plastic bag, then protect with bubble wrap and place in a mailing box or envelope ensuring the product fits correctly into the packing box or envelope with no voids. Voids can allow the packing box to be crushed and allow movement and shifting of the contents.
When returning any goods, you will be responsible for the cost of returning the goods. Once the goods have been received by Quill Ireland, they will be inspected to deem if they are in a resaleable condition, a refund for the goods will be issued excluding the original cost of delivery.
When availing of the cooling-off period, you may not use goods that you have received before deciding to withdraw from the purchase. All goods being returned must be in resaleable condition including any retail packaging.